Privacy Policy

1. Who We Are

SynapseAI ("we", "us", or "our") provides AI-driven data analysis tools to help users make more informed decisions related to cryptocurrency markets. This policy applies to all visitors and users of our website and related services (collectively, the "Service").

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, and login credentials provided when you register for an account.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and timestamps.
• Device and Technical Data: IP address, browser type, operating system, and device identifiers.
• Communications: Information you provide when contacting us for support or feedback.
• Cookies and Similar Technologies: Data collected through cookies, local storage, and similar tracking technologies as described in Section 7.

3. How We Use Your Information

We use collected information for purposes such as:

• Providing, operating, and maintaining the Service
• Personalizing content and improving user experience
• Communicating with you about updates, security alerts, or support requests
• Monitoring usage patterns to detect and prevent fraud or misuse
• Complying with legal obligations

4. Legal Basis for Processing

Where required by applicable law, we process personal data based on one or more of the following legal grounds: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving the Service.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, or customer support, under appropriate confidentiality obligations.
• Legal and Regulatory Authorities: Where required to comply with applicable law, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where you are located, your information may be transferred to and processed in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection law.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via our Contact page.